Shipping & Returns
SHIPPING RATES AND POLICIES
Domestic Shipping Rates
Standard (3-7 business days)
Expedited (2 business days)
Overnight (1 business day)
International Shipping Rates:
*Certain exclusions apply. Heavy or large items or multiple boxes may require additional shipping cost.
- All Domestic and International orders are shipped via the US Postal Service or FedEx®.
- Most shipments leave our facility within 1 business day for items that show "in stock" on the product page. However, please note that your order may take up to 72 hours to process depending on the shipment option selected.
- Orders placed after 1pm EST with Overnight and Expedited Shipping will be processed the following business day.
- Orders placed on the weekend will be processed and shipped on Monday or Tuesday, depending on the shipment option selected by the customer.
- We reserve the right to cancel any order at any time for any reason as well as change carriers based on product availability or customer location.
- Shipping labels are generated directly from the shipping information you have entered into our order form. Please double-check your shipping address on the order form before submitting your order. We do not re-enter or type this information again.
- If shipping to a business, please make sure to specify the company name as part of the address.
- A forwarding fee is issued for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer error. Please note if a forwarding fee does occur, we will email you notification of the fee, reason for the charge, and the date of the charge. Likewise, if your address is incorrect and we ship your package via USPS, it may simply be returned to us.
International Shipping Information:
- Some countries charge high duties or other fees on merchandise arriving from the United States. These fees are not included in your order total. You are responsible for paying your country's imposed import charges when your package arrives.
- PLEASE NOTE: If you choose to refuse the package because you do not want to pay the applicable duties and fees, upon receipt of the package, we will process a refund for the amount paid for the items less the shipping and additional fees to return the package to us.
We want you to be totally satisfied with your purchase and we are here to help make that happen. If you are not totally satisfied with the product you purchased, please contact our customer service team here; or by phone at 844-410-0176 during our normal operating hours of Monday through Friday 10am to 6pm EST.
Please follow these steps to complete a return/exchange:
- Contact Customer Service here; or by phone at 844-410-0176
- A customer service representative will provide you with a Return Authorization Number (RMA) and return instructions.
- If you wish to exchange for a different item, identify this item to the customer service rep (product name, style ,color, size, etc.)
- We process all eligible returns and issue refunds when eligible within 48-72 hours upon receipt of return.
- If you are returning an item for exchange, your exchange will ship out when the return is processed.
Below are the details of our return policy:
- We offer a convenient 30 day return/exchange policy for purchases made online or in our retail store. To be eligible for a full refund for online purchases, all returns/exchanges must be requested within 30 days of the date of purchase and all returns/exchanges must be received by our returns department within 30 days of the date of authorization of your return request.
- *To accommodate holiday shopping, items purchased between November 1st and December 31st may be returned until January 31st for a full refund (or exchange) subject to our other return guidelines.
- Refunds will be made in the original form of payment
- Customers are responsible for return shipping. All return shipping must be pre-paid - we are unable to accept C.O.D.
- All returns/exchanges must be sent with a Return Authorization Number (RMA). All items returned without an RMA will not be processed.
- You may return/exchange the following items under the following conditions
- Apparel: All apparel must be in new condition, unworn, unwashed, and have all original manufacturer tags attached to the item. Swimwear must have hygiene liners intact.
- Electronics: All packaging must be intact.
- Surfboards/Paddleboards – All sales are final and cannot be returned unless damaged upon receipt.
- Sale/Clearance items: All sales are final
- In the event that the item(s) you wish to return do not meet the above requirements, we may be able to offer store credit on a case by case basis.
Have any comments or questions regarding our Shipping and Return policy? Contact us:
Drop Us a Note: Here